RNR Tire Express (Rockford, IL)

Bella Towell a month ago

Vannessa was absolutely wonderful during my entire experience at RNR. From our first interaction on the phone just figuring out my options, getting a quote, and scheduling my appointment, to showing up the day of the appointment and being greeted with an immense amount of kindness, Vannessa took her time making sure I fully understood every bit of the process. I typically hate going to the mechanics but Vannessa made the experience so comfortable and enjoyable. I will definitely be back for future repairs and will be recommending this location (and Vannessa) of RNR to everyone I can possibly recommend them to!! Thank you RNR for practicing the most open and inclusive model I’ve ever experienced to make sure everyone is happy, comfortable, and fully understanding of what repairs are needed, why they’re needed, and the options they have to pay for them!

Curtis Walton a month ago

A Customer Experience That Says a Lot About R&R Tire World I wasn’t actually the customer that day—I was there with someone who was—but I got to experience the same great energy and customer service firsthand at R&R Tire World on Alpine and Charles in Rockford, Illinois. One moment really stood out to me. It was a hot day, and while we were outside trying to air up the tire, John came out and offered us a bottle of water. He didn’t have to do that. He wasn’t trying to make a sale or impress anybody. He simply saw people outside in the heat and did something kind because he was being a genuine human being. That small gesture told me a lot about the kind of people working there. John, Gordon, and the entire R&R team treated us with respect, patience, and professionalism. They worked with us to make sure we got quality tires at a fair price without making us feel pressured. Sometimes it’s the little things that separate a good business from a great one. R&R Tire World showed me that they care about the customer, not just the transaction. I would absolutely recommend them to anyone looking for quality tires, fair prices, and genuine people who care. Five stars, without question

Jodi Esposito 2 months ago

Ms Vanessa from RnR tire shop gave me outstanding customer service and care she was very thorough explaining my tires and the reason for the problem. The team worked together to get me the best outcome possible. I am very pleased with Vanessa and the mechanic . Thank you very much RnR for awesome employees that care about their customers. Definitely will be back 😊

Carmen Pack 2 months ago

Couldn't have asked for a better experience with better people. The team was very professional, friendly, and knowledgeable about the products. Vanessa had my qoutes ready before I even arrived, and walked me through the whole process with absolute ease, patience, and such a positive attitude. Would recommend this shop to anyone, and I will definitely be back

J Tim Gentry 4 months ago

Had my car in a shop was told I needed front end tire rods so they replaced both sides they told me I needed an alignment. I told them that I would take care of it. I took it to RNR TIRE on Alpine. Rockford Illinois walked in the door told them what was going on that I needed to set up an appointment. Needless to say an hour and a half later I was on the road. They did my alignment and things are perfect. And I truly appreciate every time I have dealt with This store it’s always been top-notch and professional.